The WorldSmart programme has been specially designed to instil confidence in executives by equipping them in all areas of etiquette and grooming, for setting them on the road to success.

Target audience:

Executives, managers and professionals who wish to improve their professional presence.

Module Deliverables

  • Introduction skills
  • Business etiquette
  • Communication etiquette
  • Awareness with clients from overseas
  • The intelligent traveller
  • Social graces
  • Dining etiquette
  • Planning Meetings

Introduction Skills

  • Proper methods of introduction
  • Business introductions
  • Social introductions
  • Presentation of business cards
  • Greetings and correct use of titles

Business Etiquette

  • The professional office
  • Office decorum
  • Interaction with peers and seniors
  • Business visitors (as hosts and guests)
  • Sharing the worktable / workplace
  • Business attire
  • Appropriate use of national flag

Communication Etiquette (VERBAL)

  • Art of networking
  • Art of conversing
  • Body language

Telecom Savvy

  • The professional voice
  • Telephone etiquette
  • Mobile etiquette
  • Teleconferencing & Videoconferencing

Communication Etiquette (Written)

  • Business titles
  • Letter layouts
  • Use of internet and netiquette
  • Thank you notes
  • Condolence notes

Awareness With Overseas Clients

  • Business styles
  • Cultural backgrounds
  • Appropriate gifts
  • Behavioural patterns
  • Social attitudes and public behaviour

The Intelligent Traveller

  • Planning travel
  • Hotel stay and tips
  • Work timings in different countries

Social Graces & Business Entertaining

  • General graces
  • Business entertaining
  • Formal invitations and responses
  • Social and formal gatherings
  • Organizing events
  • Interaction with the differently-abled

Dining Etiquette

  • Formal seating arrangements
  • Formal and informal table layout
  • Using silverware
  • Using glassware
  • Host and guest etiquette
  • Table etiquette

Planning Meetings

  • Purpose of meetings
  • Preparation
  • Conduct
  • Follow-up action

Other WorldSmart workshops are

Communication Advantage Verbal

Objective of the programme:

To introduce candidates to verbal and non-verbal communication as a powerful business tool which is central to success in business.

Target audience:

Junior level executives who would benefit from this programme in their day-to-day interaction with customers and colleagues.

Module Deliverables:

  • Managerial communication
  • The art of conversing
  • Body language
  • Listening skills
  • Voice modulation, intonation and enunciation
  • Use of telephone and mobile phones

Preparation For Overseas Travel and Interaction

Objective of programme:

To prepare executives to be smart business travellers by familiarizing them with different culture and behavioural patterns, and business and social styles.

Target audience:

Executives who travel overseas on company business.

Module Deliverables:

General Information

  • Making introductions
  • Business cards
  • Pointers in new lands
  • Planning travel
  • Hotel stay and tips
  • Work timings in different countries
  • High / Low context cultures
  • Gestures and colour implications (in general)
  • Dining rules
  • Mobile habits
  • Restroom manners

Country specific information

  • Brief history and demographics
  • Cultural orientation
  • Making introductions, body language and gestures
  • Making appointments
  • Negotiating styles and business behaviour
  • Presentation style and decision making process
  • Business correspondence
  • Business attire
  • Use of titles
  • Appropriate gifts
  • Conversation style and public behaviour
  • Business entertaining
  • Work timings
  • Meal timings
  • Useful words and phrases

The country specific section is prepared with special reference to particular countries.

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